Frequently Asked Questions

Please read our FAQ before sending us a message to sales@zocastra.com

Account

Do I need to register an account to place an order?

You do not need to register an account with us to make an order. You can choose to make a quick order, with no registration required. All we need is an email address for communication and your profile name (IGN) to make the order delivery. We do recommend creating an account so that you can track orders and easily see previous purchases.

Do I need to provide a billing address and my full name?

No. As we are not delivering a physical product to you, we do not need to know where you live or any specific personal details.

How secure is shopping in the Online Shop? Is my data protected?

The store is SSL enabled and your details are not used anywhere else other than to process your payment. Your data is protected and GDPR compliant. We will not resuse or resell your details ever. You can trust us to keep your identity safe.

PAYMENT

What types of payment methods can you take?

Our priority is yours, and our security with payments. We take the following payment methods:

Why can't I pay for my order?

It might happen that you have placed an order byt cannot process the order through the payment page. It might be caused by internet connection issues, so please try to place the order again. If you continue to have problems, please contact us via email and we will investigate.

Will I receive a receipt for my order?

An email sent to the address you provided will contain details of your order.

How will the purchase appear on my credit card statement?

The purchase will appear as “Zocasta – Digital Goods” on your credit card statement.

DELIVERY

How long does it take to complete the order?

Once you have confirmed your information, and payment is made, we will complete the delivery as soon as possible. Our delivery times are quicker than most of our competitors. Sometimes, due to issues like large numbers of orders or server connection issues, we might not be able to deliver as quickly as we would like. We ask that you stay in touch and we will update you with any information. If you are unhappy with any extended delivery time, we can offer a full refund.

What does the delivery process look like?

See our full delivery process here, or go to www.zocastra.com/how-it-works You can have confidence that we will get the correct order to you quickly and securely.

Do you cover auction house fees and cost of making a new auction?

Though Auction House fees are quite small (about 1%), we believe you should get the full value of your order. This means we will add an additional 1% onto the coin deliver amount and also cover the cost of creating the auctions (normally around 165 coins).

As an example, a 1,000,000 coin purchase with fees covered would actually be 1,010,165 coins.