Frequently Asked Questions
Please read our FAQ before sending us a message to email@example.com
You do not need to register an account with us to make an order. You can choose to make a quick order, with no registration required. All we need is an email address for communication and your profile name (IGN) to make the order delivery. We do recommend creating an account so that you can track orders and easily see previous purchases.
No. As we are not delivering a physical product to you, we do not need to know where you live or any specific personal details.
The store is SSL enabled and your details are not used anywhere else other than to process your payment. Your data is protected and GDPR compliant. We will not resuse or resell your details ever. You can trust us to keep your identity safe.
Our priority is yours, and our security with payments. We take the following payment methods:
It might happen that you have placed an order byt cannot process the order through the payment page. It might be caused by internet connection issues, so please try to place the order again. If you continue to have problems, please contact us via email and we will investigate.
An email sent to the address you provided will contain details of your order.
The purchase will appear as “Zocasta – Digital Goods” on your credit card statement.
Once you have confirmed your information, and payment is made, we will complete the delivery as soon as possible. Our delivery times are quicker than most of our competitors. Sometimes, due to issues like large numbers of orders or server connection issues, we might not be able to deliver as quickly as we would like. We ask that you stay in touch and we will update you with any information. If you are unhappy with any extended delivery time, we can offer a full refund.
Though Auction House fees are quite small (about 1%), we believe you should get the full value of your order. This means we will add an additional 1% onto the coin deliver amount and also cover the cost of creating the auctions (normally around 165 coins).
As an example, a 1,000,000 coin purchase with fees covered would actually be 1,010,165 coins.