You do not need to register an account with us to make an order. You can choose to make a quick order, with no registration required. All we need is an email address for communication and your profile name (IGN) to make the order delivery. We do recommend creating an account so that you can track orders and easily see previous purchases.

No. As we are not delivering a physical product to you, we do not need to know where you live or any specific personal details.

The store is SSL enabled and your details are not used anywhere else other than to process your payment. Your data is protected and GDPR compliant. We never ask for any account information for Minecraft or Hypixel. We are players and understand the risks, and make sure that security is our number one priority.

Our priority is yours, and our security with payments. We take the following payment methods: Visa, Mastercard, American Express and Debit Cards.

It might happen that you have placed an order but cannot process the order through the payment page. It might be caused by internet connection issues, so please try to place the order again. If you continue to have problems, please contact us via email and we will investigate.

An email sent to the address you provided will contain details of your order.

The purchase will appear as “Zocasta – Digital Goods” on your credit card statement.

Once you have confirmed your information, and payment is made, we will complete the delivery as soon as possible. Our delivery times are quicker than most of our competitors. Sometimes, due to issues like large numbers of orders or server connection issues, we might not be able to deliver as quickly as we would like. We ask that you stay in touch and we will update you with any information.

See our full delivery process here, or go to www.zocastra.com/how-it-works You can have confidence that we will get the correct order to you quickly and securely.

Though Auction House fees are quite small (about 1%), we believe you should get the full value of your order. This means we will add an additional 1% onto the coin deliver amount and also cover the cost of creating the auctions (normally around 165 coins).

As an example, a 1,000,000 coin purchase with fees covered would actually be 1,010,165 coins.

Ultimately, unless game item trading is officially sanctioned by the game publishers and game developers, external trading is against the End User License Agreement (EULA) of most MMORPG titles, and therefore carries with it a certain risk. External trading (IRL Trading) is against the Hypixel EULA, so should be managed with caution.

We endeavor to deliver your order as safely as possible, while minimizing the risk of automated or manual account bans. That said, we cannot take responsibility for any actions, such as bans, against your account.

An easy to read tl;dr of the game EULA can be seen here:https://tldrlegal.com/license/minecraft-end-user-license-agreement

In addition to Hypixel EULA, there is also the Mojang EULA which is also applicable to Minecraft Developers (Such as Hypixel). Mojang EULA can be seen here: https://account.mojang.com/documents/minecraft_eula

We are confident in the quality of our goods and services and will always screenshot or record item delivery and provide these to you if requested. If we have made an error on an order and can be confirmed, this will always be rectified by us. We do not offer refunds on items or coin and cannot take responsibility for items going missing or being lost. We cannot take responsibility for coin be lost through in-game mishaps. All purchases are made at your own discretion.

Paypal does not protect sellers from disputes for digital goods transactions, therefore it is an unsuitable payment method for the site. If this changes in the future, Paypal will be added to the list of payment methods.